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 Services program (private) : Stakeholders, Activities, Resources 

The Services program will develop the platform-enabled services delivery capacity of program stakeholders.
The program is focused on developing cyberphysical and digital services systems frameworks and infrastructure technologies for community and regional scale markets globally.

Key priorities

Services program priorities include :

  • Services framework : high-level architectural framework
  • Services ontologies : standardized knowledge models
  • Services methodologies : standardized process models spanning the services lifecycle
  • Services system registries : maintenance of services model libraries
  • Services development tools and resources

  • Services market framework
  • Service policy framework
  • Cyberphysical services framework
  • Services systems models
  • Partnership-based, platform-enabled program services delivery model
  • Ecosystem-oriented : regional, community services systems development
  • Solution-oriented consulting services methodology research: services lifecycle models, service interaction profiles
  • Services matrix model development : multi-dimensional service axes; platform-services, product-services systems

Services exchange platform

  • Development services market model
  • Regional platform development : analysis, planning, implementation, operations, support
  • Exchange-based services operations : services systems automation, virtualization

Services model

The services concept provides a formal basis for defining the functions performed by service actors – agents performing service-related roles.

Formal service models provide a basis for service agreements between service actors. They provide a basis for defining preconditions or prerequisites needed for enactment of specific services, post-conditions or service outputs/products, as well as for quality and performance measurement. Services models typically include interface specifications that provide a formal description of the interaction between service actors.

Services may be associated with a variety of business policies; an important class of policies deals with service role-based or attribute-based access rights and permissions. These define the expected capabilities and requirements placed on service participants, whether actors or non-agent resources.

The services model may apply to several classes of service actors:

  • Human actors
  • Technical actors
  • Natural actors : the newly established concept of 'ecosystem services' applies to functions performed by what are typically complex networks of natural resources

Services may have a formally defined workflow describing service delivery activities at finer-grained levels of detail.


  • Improved efficiency, reduced cost
  • Improved management capacity
  • Risk mitigation – increased incentives for institutional investments
  • Agile, incremental
  • Evidence-based : good practices
  • Operations research : comparative effectiveness
  • Solution blueprints, templates
  • Collaboration, knowledge-sharing
  • Trade in services
  • Resource efficiency

Framework models

Portfolio : Development | Ecosystems, RegionsCommunities (Organizations, Services, Markets), Human, Habitat, Grid | Engineering

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